Privacy Policy

Last updated: November 8, 2026

We collect only what we need to look after your home, building, or rentals, and we treat your information the way we treat your property: with care.

1. Who we are

detritus is operated by DETRITUS WASTE VALET LTD., a British Columbia corporation based in Chilliwack. We follow British Columbia's Personal Information Protection Act (PIPA). This policy explains what personal information we collect, why, and how we look after it.

Our privacy officer is responsible for how we handle personal information. You can reach them at hello@detrituscanada.ca.

2. What we collect

We only collect what we need to provide and improve our services:

  • Contact details: your name, email, phone number, and how you prefer we follow up.
  • Service details: service addresses, collection days, where your bins are kept, access details such as gate codes or lockbox instructions, your plan, start date, and anything else you tell us about your property.
  • Property manager details: your role, company, and property information such as unit counts and current waste setup.
  • Discount details: whether the person being served is a senior, has limited mobility, or is a first responder. We don't ask for proof or health information.
  • Details about other people you share with us: a cleaner's name and contact, a family member or neighbour you are setting service up for, or a neighbour who referred you.
  • Visit photos: a time-stamped photo after each visit, showing your bins and possibly part of your property.
  • Messages and billing records: your calls, texts, and emails with us, and your invoices and payment history. Card details are collected and held by our payment provider, Stripe, not by us.

3. How we use it

  • To set up, schedule, and provide your service, and reach your bins safely.
  • To send you visit photos and keep you updated about your service.
  • To coordinate with your cleaners or property team, and report missed municipal pickups for you.
  • To apply discounts and referral credits, and to invoice you.
  • To answer your questions and improve our service.
  • To meet our legal, tax, and insurance obligations.

We do not sell or rent personal information, or share it with anyone for their own advertising. From time to time, we may email customers about our own services, and every one of those emails includes an easy way to unsubscribe.

4. Consent

When you contact us or sign up, you agree to us using your information for the purposes above. If you give us information about someone else, such as a cleaner, family member, or neighbour, you confirm you have their permission. You can withdraw your consent at any time, but we may then be unable to provide some or all of the service.

5. Who we share it with

We share personal information only when needed to provide our services:

  • Service providers who help us run the business, such as website hosting and security (Cloudflare), form handling (Formspree), email and text messaging, scheduling, accounting, and payment processing. Some of our messaging tools use AI to help us draft replies. These providers may only use your information to provide their service to us.
  • Stripe, our payment provider, which processes your payments and stores your card details securely. We never see or store your full card number. Stripe handles your payment information under its own privacy policy.
  • Your municipality, when we report a missed pickup or a damaged cart on your behalf. We share only what is needed, such as your address.
  • Property managers and strata councils, for Multifamily Valet. Service reports summarize collections, issues, and the types of questions residents asked. We do not share residents' names or unit numbers unless it is needed to resolve a specific issue.
  • Others when required by law, such as to comply with a court order or to protect someone's safety.

6. Storage outside Canada

Some of our service providers store information on servers outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessible to its authorities.

7. How long we keep it

  • Visit photos: 90 days, unless a photo is needed to resolve an open question or claim.
  • Access details, such as gate codes: only while you are a customer, then deleted.
  • Customer and billing records: as long as you are a customer, and afterwards as long as the law requires for tax and accounting records.
  • Enquiries that don't become service: up to 12 months, then deleted.

8. How we protect it

We use reasonable safeguards to protect personal information, including password-protected accounts, limited access within our team, and secure handling of access details such as gate codes and keys. No system is perfectly secure, but we take care to protect what you share with us.

9. Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent. Email hello@detrituscanada.ca and we will respond within the time PIPA requires, normally within 30 business days.

If you have a concern we haven't resolved, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

10. Our website

Our website does not use advertising or tracking cookies. We use Cloudflare Web Analytics to count visits and see which pages are read. It does not use cookies or follow you across other websites. When you visit, your browser connects to the services that deliver parts of the site, such as our web host (Cloudflare), fonts from Google Fonts, and some photos from Unsplash. These services may receive basic technical information like your IP address. When you send a form, the information goes to our form provider, Formspree, and then to us by email. Our forms use Cloudflare Turnstile, a security check that helps block spam by looking at technical details from your browser and device.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. If a change materially affects how we use your information, we will let current customers know.

12. Contact us

Questions about your privacy? Email hello@detrituscanada.ca, or call or text 778-860-0333.