Frequently asked questions.

Every visit is photo-verified at no extra cost. Homes and rentals get a time-stamped photo by text or email once the bins are back in their spot. Property managers get a photo log of each collection round.

Yes. Weekly Bin-to-Curb plans, Multifamily Valet, and Host Valet all start with two weeks free, and no card is needed to sign up, so you can see how it works before you pay. We'll ask for your payment details before your trial ends. One-time services and Host Valet add-ons are billed as you use them.

We serve the main communities of the Fraser Valley: Chilliwack, Abbotsford, Mission, Agassiz, Harrison Hot Springs, and Hope. Live in a rural area or just outside them? Send us your address and we'll work on adding a route.

We follow the city's collection schedule, including holiday changes, and work in any weather.

No. Bin-to-Curb moves your bins to the curb and back. Your regular municipal collector still empties them.

The exact time varies with our route, but your bins will always be at the curb by the city's set-out time, before the truck arrives. If we're ever late and the truck misses them, we'll haul that garbage away ourselves at no charge.

The same day, once the truck has been. If the city's pickup runs late, we'll bring them back once it's done.

We'll photograph it at the curb, report it to the city for you, and let you know the same day what happens next. If the miss was ours, we'll make it right at no charge.

Yes. Choose One-time Bin-to-Curb when you sign up, and we'll confirm the date.

No. Weekly plans have no contract, so you can cancel anytime.

For every neighbour you refer who signs up for a weekly plan, you get 5% off your own weekly plan, up to 20% off when you refer four neighbours. The discount applies as long as both of you stay with us, and it shows on your monthly invoice. When your neighbour signs up, they tick "I was referred by a neighbour" and add your name. Your neighbour still gets their first two weeks free. It can be combined with the seniors, limited mobility, and first responders discount.

Nothing changes. Bins go out and come back the same day, so your guests don't have to think about them. If we do cross paths, our staff are uniformed, respectful, and quiet.

Your bins go to the curb and back on every collection day, whether the property is booked or empty.

Yes, and it works best when we do. Share your cleaner's contact and turnover schedule, and we'll plan around their timeline so turnover garbage is picked up once they've finished.

Yes. Turnover pickups booked at least 24 hours ahead are $9.99 for up to 3 bags. With less notice, on-demand pickups are $14.99 for up to 3 bags. Extra bags are $5 each, and pickups are added to your monthly invoice.

Yes. We keep track of each property's collection schedule, and you can have one invoice for all of them or a separate invoice for each property.

Apartment buildings, condos and strata properties, townhome complexes, and purpose-built rentals. If you manage a mix, we can cover your whole portfolio.

Yes. Doorway collection means residents never carry bags down long halls or out to the bins, which helps them stay independent and avoids slips and falls. We'll work around your building's routines and quiet hours.

Yes. Portfolio accounts get one agreement, one point of contact, and one invoice, with the same service standard and reporting at every property.

Tied, sealed bags of household garbage, plus sorted recycling and organics where your building has them, set outside the unit door during the collection window. Loose items, hazardous waste, and anything leaking are left behind. Bulky items are booked separately.

Yes, if your property wants them. Each one is labelled with our logo and contact details, so residents always know how to reach us. Some properties like a matching container at every door, and others prefer sealed bags only. We'll talk through what works for your building, including any strata or hallway rules, at your walkthrough.

We agree on a per-unit limit with you during the walkthrough, based on your building and how often we collect.

Multifamily Valet is quoted per property, based on the number of units, the building layout, and how often you'd like collection. You'll get a written quote after your walkthrough, before the free trial starts, so you know the cost upfront.

A time-stamped photo log of every collection round, notes on any issues we find (loose bags, bulky items, guideline problems), and a monthly summary of rounds completed and items flagged. It's written so you can forward it straight to owners or your strata council.

In the rare event that we miss something, we'll come back and collect it as quickly as possible, at no charge. Things happen, but we stand behind our work and will make it right.

Yes. Residents can reach us directly with questions or a missed bag, so those messages don't land in your inbox. We also handle reminders and schedule changes, and your monthly summary includes the types of questions residents asked, without names or unit numbers.

Bags set out after we've passed wait for the next scheduled night. We note repeat issues in your photo report so your team can follow up.

We work with your fobs, keys, or access codes. They're stored securely and used only by our team on your route.

A walkthrough of your property and a written quote, a resident guideline sheet and launch notice written for you, two weeks of full doorway collection with a photo log of every round, and a check-in before the trial ends, so there's no gap in service. There's no cost and no obligation.

Collection can usually start within a week of the walkthrough. We provide the resident notices, from a ready-to-send email to printed handouts, so your team only needs to confirm access and a start date.

No set minimum. We work with small buildings and townhome complexes as well as larger properties, and quote each one on its size, layout, and collection schedule.

Your written quote comes before the two-week free trial starts. Before the trial ends, we'll agree on terms that suit your building, so service carries on without a gap.